Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Ma Vie Skin.
Throughout the site, the terms “we”, “us” and “our” refer to Ma Vie Skin.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Please read these Terms carefully before using our website or placing an order.
If you do not agree with these Terms, you should not use this website or purchase products from us.
1. ABOUT MA VIE SKIN
Ma Vie Skin is an Australian skincare business based in Victoria, Australia.
We sell handcrafted skincare products, including whipped beef tallow creams.
Our website is:
www.mavieskin.com.au
For customer service enquiries, please use the Contact Us form available on our website.
2. ONLINE STORE TERMS
You must be legally capable of entering into a binding agreement to purchase products from this website.
You must not use our products, website or services for any unlawful or unauthorised purpose.
You must not attempt to damage, disrupt, interfere with or gain unauthorised access to our website, systems or services.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, prices and other information displayed on our website are accurate.
Because our products are handcrafted in small batches, minor variations in colour, texture, consistency or appearance may occur between batches.
Such natural variations do not necessarily indicate that a product is faulty.
Product photographs are provided for illustration purposes. Colours and appearance may vary slightly depending on lighting, photography and your device or screen settings.
4. SKINCARE PRODUCTS AND INDIVIDUAL RESULTS
Our products are cosmetic skincare products.
Individual experiences and results may vary depending on skin type, sensitivity, environmental conditions and how the product is used.
Information provided on our website is general information only and is not intended to diagnose, treat, cure or prevent any medical condition.
Our products and website content are not a substitute for professional medical advice.
If you have allergies, highly sensitive skin, an existing skin condition or concerns regarding particular ingredients, you should seek appropriate professional advice before use.
We recommend reviewing the listed ingredients before using any product and performing a small patch test before wider application.
5. PRICES
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
We reserve the right to change product prices at any time before an order has been accepted.
Any applicable shipping charges will be displayed during checkout before payment is completed.
Where applicable, taxes will be calculated and displayed in accordance with Australian law.
6. ORDERS
When you place an order through our website, you are making an offer to purchase the products in that order.
An order is not considered accepted until payment has been successfully processed and we have confirmed the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• there has been an obvious pricing or listing error;
• payment cannot be processed;
• we reasonably suspect fraudulent or unauthorised activity; or
• we are unable to fulfil the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.
7. PAYMENT
Payment must be made using one of the payment methods available during checkout.
You agree to provide current, complete and accurate billing and payment information.
Payments may be processed by third-party payment providers, including payment services supported by Shopify.
We do not directly store complete payment card details.
8. SHIPPING AND DELIVERY
We currently ship within Australia.
Standard shipping is charged at the rate shown on our website and during checkout.
Orders over the advertised free-shipping threshold may qualify for free standard shipping.
Orders are generally processed within the timeframe stated in our Shipping Policy.
Delivery estimates are estimates only and may be affected by Australia Post, courier networks, public holidays, weather, remote locations or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for current shipping charges, processing times and delivery information.
9. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Our Return & Refund Policy applies to purchases made through this website.
We do not generally provide refunds or exchanges for change of mind.
For hygiene reasons, opened or used skincare products cannot generally be returned for change-of-mind reasons.
However, nothing in these Terms or our Return & Refund Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
Australian consumers are entitled to consumer guarantees in relation to goods and services.
If a product fails to meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances and applicable law.
Please refer to our Return & Refund Policy for further information.
10. PRODUCT USE AND SAFETY
You are responsible for using our products in accordance with the directions and information supplied with the product or displayed on our website.
Discontinue use if irritation or an unexpected reaction occurs.
Keep products stored appropriately and away from excessive heat, moisture or direct sunlight where instructed.
Keep products out of reach of children where appropriate.
Do not use products if you know or suspect that you are allergic or sensitive to an ingredient.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including our business name, branding, product descriptions, graphics, photographs, logos, text and website content, is owned by or licensed to Ma Vie Skin.
You may access the website for your personal, non-commercial use.
You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services, including Shopify, payment providers, delivery services, review services and social media platforms.
We are not responsible for third-party websites, services, content, privacy practices or terms.
Your use of third-party services may also be subject to the terms and policies of those providers.
13. WEBSITE AVAILABILITY
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, technical reasons or business reasons.
14. ACCURACY OF INFORMATION
We aim to keep information on our website current and accurate.
Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions or other website content.
We reserve the right to correct genuine errors and update information where appropriate.
If an error materially affects an order you have already placed, we will contact you where reasonably practicable.
15. REVIEWS AND CUSTOMER CONTENT
If you submit a product review, photograph, testimonial, comment or other content to Ma Vie Skin, you confirm that the content is truthful, lawful and does not infringe the rights of another person.
We may display customer reviews and submitted content on our website or marketing channels where you have provided permission or where permitted by the relevant service terms.
We reserve the right to remove content that is unlawful, abusive, misleading, fraudulent, defamatory, offensive, spam, or otherwise inappropriate.
16. PROHIBITED USE
You must not use this website:
• for unlawful purposes;
• to violate any applicable law;
• to infringe intellectual property rights;
• to transmit malicious software or harmful code;
• to attempt unauthorised access to our systems;
• to collect personal information about others unlawfully;
• to send spam or fraudulent communications; or
• to interfere with the security or operation of the website.
17. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected and processed as described in that policy.
Please review our Privacy Policy for further information about how we collect, use and protect personal information.
18. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable law.
To the maximum extent permitted by law, Ma Vie Skin is not responsible for indirect, incidental or consequential loss arising from use of our website or products where such liability can lawfully be excluded.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
19. INDEMNITY
To the extent permitted by law, you agree to indemnify Ma Vie Skin against losses, claims or expenses arising from your unlawful misuse of our website, breach of these Terms, or infringement of another person's rights.
This clause does not apply to the extent that the loss was caused or contributed to by Ma Vie Skin or where liability cannot lawfully be excluded.
20. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The current version will be published on our website.
Changes take effect when published unless otherwise stated.
Your continued use of the website after an updated version has been published will be subject to the updated Terms.
21. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, that part will be interpreted or removed to the minimum extent necessary, and the remaining provisions will continue to apply.
22. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean we waive our right to enforce it later.
23. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws of Australia.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law or other applicable consumer protection legislation.
24. CONTACT
If you have questions about these Terms of Service, please contact Ma Vie Skin using the Contact Us form available on our website.
Ma Vie Skin
Victoria, Australia
Website: www.mavieskin.com.au
LAST UPDATED
13 August 2026