Refund policy

RETURN & REFUND POLICY

At Ma Vie Skin, we want you to be happy with your purchase.

CHANGE OF MIND

We do not offer refunds or exchanges for change of mind.

Due to the hygienic nature of skincare products, opened or used products cannot be returned for change-of-mind reasons.

UNOPENED PRODUCTS

If you wish to return an unopened and unused product, please contact us at info@mavieskin.com.au before returning the item.

Unless the product is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, return postage and handling costs are the responsibility of the customer. Original shipping charges are non-refundable for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us as soon as reasonably possible at info@mavieskin.com.au with your order number and, where possible, photos showing the issue.

Depending on the circumstances and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a replacement, repair or refund.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

CONTACT

For return or refund enquiries, please contact:

Ma Vie Skin
Email: info@mavieskin.com.au
Australia